Fan-To-Fan Challenge: Terms & Conditions

Tixel - Fan-To-Fan Online Promotion

Competition Terms & Conditions

The following terms and conditions govern the Tixel Fan-To-Fan Online Promotion (the "Promotion"). By entering, entrants agree to be bound by these terms.

Promoter

The Promoter is Tixel Pty Ltd (ACN 625 710 581) of 229-231 Chapel St Prahran, Melbourne VIC 3000 ("Tixel", "we", "us", "our"). All prize administration under this Promotion is conducted by or on behalf of Tixel Pty Ltd.

Promotion Overview

The Tixel Fan-To-Fan Online Promotion is a free online chance game at https://promo.tixel.com/fantofan. Entrants sign in with a Tixel account and play the game once. Each play either wins an instant-win prize or lands on "no prize". Every entrant whose play lands on "no prize" receives one (1) entry into the major prize draw, held after the Promotion Period ends.

This is a free promotion with no purchase requirement. No payment of any kind is required to enter or to win.

Promotion Period

The Promotion runs from Thursday October 22, 2026 at 7:00AM (AEDT) to Saturday October 24 at 6:00PM (AEDT) (the "Promotion Period"). Entries are only valid if the game is played, and completed, within the Promotion Period.

Eligibility

(a) Entry is open to individuals who are residents of Australia (except for Australian Capital Territory (ACT) & South Australian (SA) residents, who are not eligible to enter) and aged 18 years or over at the date of entry.

(b) Employees, officers, agents, and contractors of Tixel and their associated entities, and members of their immediate families or households, are not eligible to enter.

(c) Entrants must hold, or create, a Tixel account to take part. Entrants who do not hold a valid Tixel account at the time of play are not eligible to receive a prize.

(d) Tixel reserves the right to verify the eligibility of any entrant or winner and to disqualify any entrant who does not satisfy these eligibility requirements.

How to Enter

(a) To enter, an entrant must, during the Promotion Period:
(i) Sign in to, or create, a Tixel account;
(ii) Spin the wheel at https://promo.tixel.com/fantofan
(iii) Complete the spin. A spin is complete once the wheel stops and the result is displayed on screen.

(b) Each entrant is entitled to one (1) play.

(d) Each completed play that does not result in an instant-win prize earns the entrant one (1) entry into the major prize draw described in clause 6(b).

(e) Tixel reserves the right to void any entry, or any play, obtained through artificial, automated or fraudulent means.

The Prizes

(a) Instant-win prizes:

Prize	Quantity
$10 Tixel Credit	750
$25 Tixel Credit	20
$50 Tixel Credit	10
$100 Tixel Credit	5
$250 Tixel Credit	2

There are 787 instant-win prizes, allocated to 787 randomly generated winning moments spread across the Promotion Period. The first valid play at or after each winning moment wins that prize. The result is shown on screen immediately, and the winner will receive a unique Tixel credit code and instructions by email to the address on their Tixel account within 2 business days. Any instant-win prize not won by the end of the Promotion Period will be awarded in the unclaimed prize draw under clause 8(b).

b) Major prize: at the end of the Promotion Period, 1 winner will be drawn at random from all remaining entries received during the Promotion Period, in accordance with clause 7. The major prize winner will receive $500 Tixel credit.

(c) Prizes are Tixel credit, valid for use in Australia only. Winners redeem their code in their Tixel account. Codes expire 5 months from the date they are issued with a $40 minimum spend. A prize is awarded once the code is sent, and codes not redeemed before expiry will not be reissued or replaced.

(d) The prize is non-transferable, non-exchangeable, and not redeemable for cash, except as required by law. There is no cash alternative.

(e) Prize values are in AUD and inclusive of GST where applicable.

(f) Total prize pool: 788 prizes, with a total value of $10,000 (incl. GST).

Draw & Winner Notification

(a) All major prize draw entries will be pooled, and one (1) winner will be selected in a random electronic draw at 229-231 Chapel St, Prahran VIC 3181 on Tuesday 27 October 2026 at 10:00AM (AEDT). The draw method is auditable and Tixel will retain a record of all entries and the draw outcome for a minimum of 12 months following the close of the Promotion.

(b) Winners will be notified by email to the address on their Tixel account within 3 business days of the draw, and will have their first name initial, last name and postcode published on promo.tixel.com from Tuesday 3 November 2026, for a period of 30 days.

(c) Tixel's decision in relation to all aspects of the Promotion is final and binding. No correspondence will be entered into.

Unclaimed Prizes

(a) If a winner does not respond to their notification, within 7 days of notification, the prize will be forfeited and redrawn.
(b)If a prize remains unclaimed after reasonable attempts to contact the winner by Tuesday 10 November 2026, or any instant-win prize was not won during the Promotion Period, an unclaimed prize draw will be conducted at the same place as the original draw at Thursday 12 November at 11:00 AEDT.

Fair Play & Disqualification

(a) Multiple accounts, automated entries, bot activity, and fraudulent entries are prohibited.

(b) Tixel reserves the right to void any entry, disqualify any entrant, and recover any prize from any winner who has, in Tixel's reasonable opinion:

provided false or inaccurate information;
entered more than once;
tampered with the game, entry or draw process; or;
otherwise acted in breach of these terms and conditions.

Verification

Tixel may require proof of identity, age, and a valid Tixel account to confirm eligibility before a prize is awarded, and may withhold a prize where a winner cannot provide this.

Privacy

Personal information is collected via the Tixel account sign-in process to administer the Promotion and verify eligibility. Any marketing opt-in is voluntary and not required to enter or to win. Personal information is handled in accordance with Tixel's Privacy Policy: https://tixel.com/privacy.

Liability

(a) To the maximum extent permitted by applicable law, Tixel excludes all liability for any loss, damage, or injury (whether direct or indirect) arising out of or in connection with the Promotion or the use of any prize. Nothing in these terms limits any rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable legislation.

(b) Tixel is not responsible for any technical malfunction, connectivity issue, or other error that may affect an entrant's ability to play the game or participate in the Promotion. If a technical error stops a play from completing, no result will be recorded and the entrant may play again.

Changes & Cancellation
If circumstances beyond Tixel's reasonable control make it necessary to modify, suspend, or cancel the Promotion or any prize, Tixel reserves the right to do so. No compensation will be payable to entrants arising from any such modification, suspension, or cancellation.
General

(a) These terms and conditions constitute the entire agreement between Tixel and each entrant in respect of the Promotion. They supersede any prior representations or statements relating to the Promotion.

(b) If any provision of these terms and conditions is found to be invalid or unenforceable, it shall be severed without affecting the validity and enforceability of the remaining provisions.

(c) These terms are governed by the laws of Australia, and entrants submit to the jurisdiction of the applicable Australian courts.